So I was thinking about the 15+ years of experience I have working in call centers. The bulk of my experience has been in collections and I currently work in customer service/central scheduling for a medical group. One of the things that has remained constant across the companies I've worked for and the industries I've been in, is how rude you all are. Yep, I'm talking about YOU! I know it's you because it has been me and I still have to check myself from time to time when I handle my affairs. Aaaaaaaaaaaaaaaand I've talked to some of you! LOL!! Some of y'all are seriously THEE WORST! A lot of you positive, upstanding, kindhearted, spiritual, peaceful, and admirable individuals turn into straight up ornery jerk faces when it's time to handle business over the phone (And sometimes in person). Then, after you've showed your tail, you have the audacity to wonder why you received less than stellar service! Now, I know there are times when you get a truly incompetent or rude rep. Though that may be the case, I admonish you to approach them with a certain level of respect, calm, tact, and empathy. Think about how you like to be treated at your place of employment or how you feel when you may be going through a rough patch or having a not so good day, but have to work anyway. This message is for me too. I'm a stickler for exceptional customer service and have been known to be hard on people providing me service. But, this is one of a ton of new leaves I've turned over, so I'm way better and am still working on me.
I'm going to share a few tips with you on how to be a good customer. Follow these guidelines and I guarantee you'll get better service. You'll also keep that blood pressure down!